Refund policy

Return & Refund Policy

At Glosstray, your satisfaction is our top priority. We stand behind the quality of our products and want you to love your shopping experience with us. If you are not entirely satisfied with your purchase, we’re here to help.

✨ 30-Day Money-Back Guarantee

We proudly offer a 30-Day Money-Back Guarantee on all our products. If you are not completely satisfied with your Glosstray styler, you have 30 days from the date of delivery to return it for a full refund.

To be eligible for the 30-day money-back guarantee, please ensure that:

  • The item is in the same condition that you received it (undamaged and in working order).

  • The item is returned in its original packaging with all included accessories (cables, manuals, etc.).

  • You have the receipt or proof of purchase.

📦 How to Initiate a Return

  1. Contact Us: Email our support team at arsalanshaheryar@gmail.com within 30 days of receiving your item. Please include your order number and the reason for your return.

  2. Get Approval: Once your return request is reviewed, we will send you a Return Merchandise Authorization (RMA) along with instructions on how and where to send your package.

  3. Ship it Back: Pack the item securely and ship it back to us. (Please note: Items sent back to us without first requesting a return will not be accepted.)

💸 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment.

  • Please allow 5–7 business days for the refund to reflect in your bank account, depending on your card issuer's policies.

🚚 Return Shipping Costs

  • Defective or Incorrect Items: If you received a damaged or incorrect product, we will cover the return shipping costs.

  • Change of Mind: For standard returns under the 30-day guarantee, the customer is responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable.

❌ Exceptions / Non-Returnable Items

  • Products that have been damaged due to misuse, drops, or improper care by the user.

  • Items purchased during clearance or marked as "Final Sale".

Need Help? If you have any questions regarding our return policy, please don't hesitate to contact us at arsalanshaheryar@gmail.com We are always happy to assist you!