Shipping policy

Here is a clear and customer-friendly Shipping Policy tailored for your Glosstray store. You can copy and paste this directly into your website's policy section:

Shipping Policy

Thank you for shopping at Glosstray! We aim to process and ship your order as quickly and safely as possible so you can start enjoying salon-smooth hair anywhere you go.

⏱️ Processing & Order Handling

• Order Processing Time: All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive a notification with tracking details as soon as your order has shipped.

🚚 Shipping Rates & Estimated Delivery Times

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5 – 10 Business Days	FREE
Express Shipping	2 – 3 Business Days	Calculated at checkout

Note: Delivery times are estimates and may vary slightly depending on peak shopping seasons or local carrier delays.

📍 Order Tracking

Once your order ships, you will receive an email containing your tracking number and a link to trace your package in real-time. Please allow up to 24 hours for tracking updates to register on the carrier's system.

🏠 Address Changes & Accuracy

Please make sure your shipping address is entered accurately during checkout. If you need to modify your shipping details, please contact us immediately at support@yourwebsite.com within 12 hours of placing your order. Once an order has been shipped, the delivery address cannot be changed.

📦 Damaged, Lost, or Stolen Packages

• Damaged in Transit: If your package arrives damaged, please take photo/video proof and contact us immediately at arsalanshaheryar@gmail.com so we can issue a replacement.

• Lost or Stolen: If your tracking indicates that your package was delivered but you haven't received it, please check around your delivery location or contact your local post office. Feel free to email our support team for assistance in filing a carrier claim.